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Evidence Guide: CHCCCS039 - Coordinate and monitor home-based support

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCCS039 - Coordinate and monitor home-based support

What evidence can you provide to prove your understanding of each of the following citeria?

Establish and maintain relationship.

  1. Communicate in a manner that develops and maintains trust, respecting cultural sensitivities and individual differences.
  2. Maintain the person’s privacy and confidentiality of information according to legal and ethical considerations and organisational policy and procedures.
  3. Support the interests, rights and decision-making of the person in all dealings.
  4. Provide the person with information regarding their rights and the organisation's responsibilities, service guidelines and costs and confirm understanding.
Communicate in a manner that develops and maintains trust, respecting cultural sensitivities and individual differences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain the person’s privacy and confidentiality of information according to legal and ethical considerations and organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the interests, rights and decision-making of the person in all dealings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide the person with information regarding their rights and the organisation's responsibilities, service guidelines and costs and confirm understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the person’s needs.

  1. Work with the person to confirm their goals, capacities and support needs.
  2. Confirm support requirements based on discussion with the person, previous assessments and current individualised plan.
  3. Communicate with the person to gather information relevant to the person’s support requirements and recognise indicators where additional information might be required.
  4. Work respectfully with the person to confirm language, cultural or religious practices which may require changes in work practices by support workers.
  5. Complete, maintain and store documentation according to organisational policies and procedures.
Work with the person to confirm their goals, capacities and support needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm support requirements based on discussion with the person, previous assessments and current individualised plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with the person to gather information relevant to the person’s support requirements and recognise indicators where additional information might be required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work respectfully with the person to confirm language, cultural or religious practices which may require changes in work practices by support workers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete, maintain and store documentation according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine safety requirements for providing support.

  1. Consult with the person to identify hazards in the home environment that would present risk to the person or the support worker.
  2. Determine and implement actions to minimise risk in collaboration with the person.
  3. Support the person to address the hazard and control risks, where the risk is outside the scope of own job role or organisation’s role.
  4. Complete, maintain and store documentation according to organisational policies and procedures.
Consult with the person to identify hazards in the home environment that would present risk to the person or the support worker.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and implement actions to minimise risk in collaboration with the person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the person to address the hazard and control risks, where the risk is outside the scope of own job role or organisation’s role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete, maintain and store documentation according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate support staff.

  1. Review requirements and select support worker with the desired skills and attributes to meet the person’s requirements.
  2. Provide support worker with necessary details to support the person and work safely in the person’s home.
  3. Confirm worker’s understanding of organisational policies and procedures, record keeping requirements, duty of care, work health and safety (WHS) and other legislative requirements.
  4. Discuss job role boundaries with worker and confirm understanding.
  5. Confirm requirement for up-skilling and record and refer for further training or support.
  6. Communicate with the person to confirm the allocation of support worker and provide details.
Review requirements and select support worker with the desired skills and attributes to meet the person’s requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support worker with necessary details to support the person and work safely in the person’s home.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm worker’s understanding of organisational policies and procedures, record keeping requirements, duty of care, work health and safety (WHS) and other legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss job role boundaries with worker and confirm understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm requirement for up-skilling and record and refer for further training or support.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with the person to confirm the allocation of support worker and provide details.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor support services.

  1. Consult with the person to determine and record progress against identified goals, needs and individualised plan.
  2. Provide opportunities for the person to raise issues and concerns with support provision.
  3. Determine strategies to address and resolve concerns and issues in collaboration with the person.
  4. Address concerns with the support worker and respond to the person with outcomes and resolution.
Consult with the person to determine and record progress against identified goals, needs and individualised plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunities for the person to raise issues and concerns with support provision.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine strategies to address and resolve concerns and issues in collaboration with the person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address concerns with the support worker and respond to the person with outcomes and resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge